Refund Policy

At Giftware, every order is packed with care, and we want you to love what you receive. If your order arrives damaged, defective, or you receive the wrong product, we'll make it right.

Eligible for a Refund

You are eligible for a refund if:

• Your product was damaged during transit.

• You received an incorrect product.

• The product has a manufacturing defect or arrives non-functional.

Refund requests must be submitted within 5 days of receiving your order.

How to Request a Refund:

To help us process your request as quickly as possible, please email the following to giftwarestore@gmail.com:

• Your order number and the phone number or email address used to place the order.
• A brief description of the issue.
• Clear photos of the product and its packaging.
• An unboxing video. This is required for claims involving transit damage, missing items, or incorrect products, as it helps us verify the issue quickly.

Our support team will review your request and keep you updated throughout the process.

Giftware reserves the right to request additional information, if required, to complete the verification process.

Product Condition

To qualify for a refund:

• The product must be returned in its original packaging along with all accessories, manuals, and tags (where applicable).

• The product should not be intentionally damaged, altered, or misused after delivery.

Return Shipping

Once your request is approved, we will arrange a return pickup wherever service is available.

A return shipping fee of ₹99 may apply depending on the product's size, weight, and pickup location. The applicable amount will be communicated before the return is processed.

Refund Processing

After we receive and inspect the returned product, your refund will be initiated as a store credit for 6 months.

Please Note

• Products purchased during sale, clearance, or promotional offers are not eligible for refunds unless they are damaged, defective, or an incorrect item has been delivered.

• Shipping charges, COD handling charges, gift wrapping charges, and other optional service charges are non-refundable unless the error was on our part.

• Refund requests may be declined if the product is found to have been used, damaged after delivery, or if the issue reported does not match the product received during inspection.

At Giftware, we're committed to making your shopping experience smooth, transparent, and worry-free. If you ever need assistance, our support team will be happy to help.